Last updated: 04 September 2026.

Jacob Capablanca (referred to as “we”, “us”, or “our”, is committed to providing a clear understanding of our approach to cancellations, refunds and changes to your training program.

By purchasing a program, you acknowledge that you have reviewed the program information provided at the time of purchase and agree to the terms of this policy.

This policy applies to training programs and coaching services purchased through Jacob Capablanca, including programs delivered through the Everfit platform.

1. Eligibility

Our training programs are available to customers aged 18 years or older.

By purchasing a program, you confirm that you are at least 18 years old and are physically capable of participating in the program.

You are responsible for determining whether the program is appropriate for you. If you have a pre-existing medical condition, injury, health concern or any other reason to be concerned about participating in physical exercise, you should seek appropriate medical advice before commencing a new training program.

You are also responsible for providing accurate and up-to-date information about your health, fitness background and circumstances where requested.

Our programs involve physical activity and carry inherent risks, including soreness, injury and other health-related risks. You should follow the instructions provided and let Jacob know if you experience pain, discomfort or any other concerns during your participation.

2. Change of mind and discretionary refunds

We do not generally provide refunds simply because you have changed your mind about your purchase.

This includes circumstances where you:

• decide that the program is not right for you;

• no longer wish to train;

• do not have enough time or motivation to complete the program;

• have not used or accessed the program;

• do not enjoy the program;

• decide to pursue a different training approach;

• do not achieve the results you hoped for; or

• otherwise decide that you no longer want the service.

Our programs require your active participation and consistency. While we provide structured training, guidance and support, we do not guarantee particular physical, strength, skill, performance or other outcomes.

Where a refund is not required under applicable consumer law, any refund, extension or other alternative resolution offered in response to a personal circumstance is entirely at our discretion.

3. Cancelling recurring programs

Some programs are offered as recurring subscriptions and will automatically renew according to the billing frequency and commitment period displayed at the time of purchase.

You may cancel a recurring subscription by:

• using the cancellation functionality available through Everfit, where enabled; or

• contacting Jacob directly.

We recommend requesting cancellation before your next scheduled payment or renewal where possible, to allow time for your request to be processed. This is an administrative recommendation and does not limit any rights you may have under applicable law.

Cancellation will generally prevent future renewals or payments, subject to any minimum commitment that applies to your program.

When cancelling, you may choose whether to retain access for the remainder of your current paid period or end your access immediately. If you choose to end access immediately, no refund will generally be provided for the unused portion of that paid period, unless otherwise required by applicable law or agreed by Jacob.

4. Custom Programs and minimum commitment

The Custom Program has an initial minimum commitment of 12 weeks.

Before the end of the initial 12-week period, you may contact Jacob to discuss your options for the next period, including:

• cancelling your Custom Program;

• continuing with another 12-week commitment; or

• moving to a different commitment structure, such as a monthly commitment.

Any request to cancel or change your commitment should be made before the next renewal. Jacob will discuss the available options with you and confirm any agreed change before it takes effect.

If no change is agreed before the next renewal, the Custom Program will renew for a further 12-week period in accordance with the terms disclosed when you purchased the program.

5. Injury, illness and significant personal circumstances

We understand that circumstances can change.

If an injury, illness, pregnancy, financial hardship, change in personal circumstances or another significant event affects your ability to participate in your program, please contact us as soon as possible.

We will consider requests on a case-by-case basis and, depending on the circumstances, may offer an appropriate solution such as:

• temporarily pausing your program;

• extending your access;

• adjusting your program;

• changing your commitment arrangement; or

• providing a partial or full refund.

There is no automatic entitlement to any of these options unless required by applicable law.

6. Problems with your program or our service

We take the quality of our programs and coaching seriously.

If you believe there is a problem with the service you have received, please contact us and explain the issue. Where appropriate, we will investigate the problem and take reasonable steps to rectify it.

This may include correcting an error, addressing an issue with your program, restoring access, providing an appropriate adjustment or otherwise resolving the issue.

Where a problem is minor and can reasonably be fixed, we will generally have an opportunity to rectify it within a reasonable time.

If the service has a major failure, or the issue cannot reasonably be rectified, you may have additional rights under applicable consumer law, including rights to cancel the relevant service and receive an appropriate refund or other remedy.

7. No guaranteed results

Our programs are designed to help you develop strength, fitness, skills and other physical capabilities based on your individual goals and level of training.

However, individual results vary.

Your results depend on a range of factors, including your consistency, effort, nutrition, recovery, starting point, individual circumstances and adherence to the program.

Accordingly, we do not guarantee that you will achieve a particular physical, strength, skill, aesthetic or performance result.

Not achieving your desired results does not, by itself, constitute a basis for a refund where the service has otherwise been provided as described and in accordance with applicable consumer law.

8. Everfit and technical issues

Our programs are delivered through the Everfit platform, which is a third-party service provider.

If you experience a technical problem accessing your program, please contact us so that we can investigate and assist where reasonably possible.

Where an issue is caused by a third-party platform or technical service, we will take reasonable steps to help resolve the issue or provide an appropriate alternative where possible.

Nothing in this section limits any rights or remedies you may have under applicable consumer law.

9. Program access and cancellation

Access to your purchased program generally begins immediately after payment and activation through Everfit.

Your program may be assigned or scheduled to commence on a particular date, such as the following Monday, but this does not necessarily mean that access to the program has not already been provided.

When a subscription is cancelled, access may continue until the end of the applicable paid period or may be ended earlier at your request.

Where appropriate, Everfit may automatically archive or restrict access to a customer's account or program following the end of a subscription.

10. Refund requests

If you would like to request a refund or raise an issue with your purchase, please contact us as soon as possible.

You can contact Jacob through:

• Email (Preferred): jacobcapablanca.pt@gmail.com

• Everfit: via the in-app messaging function, where available

• Website: https://www.jacobcapablanca.com/contact

When contacting us, please provide:

• your full name;

• the program you purchased;

• the approximate date of purchase;

• the email address associated with your account; and

• a brief explanation of the reason for your request.

Providing this information helps us assess and resolve your request efficiently.

We will review requests and respond as soon as reasonably practicable.

11. Approved refunds

Where a refund is approved, it will generally be processed through the original payment method used for the purchase.

Refund processing times can vary depending on Everfit, Stripe, your bank or card provider and other payment-processing factors. Once we have initiated an approved refund, the time taken for the funds to appear in your account is outside our direct control.

12. Extensions and goodwill arrangements

In circumstances where a refund is not required, Jacob may, at his discretion, offer an alternative resolution such as a program extension, temporary pause, free additional period or another reasonable arrangement.

Any such arrangement will depend on the individual circumstances.

13. Transfers

Purchased programs are intended for the individual customer who purchased them and cannot be transferred or assigned to another person without Jacob's prior agreement.

14. Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law (ACL) or other applicable consumer protection legislation.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you may be entitled to cancel your service contract and receive a refund for the unused portion, or compensation for its reduced value.

You may also be entitled to compensation for other reasonably foreseeable loss or damage arising from a failure to comply with a consumer guarantee.

Where a service has a minor problem, you may generally be entitled to have the problem rectified within a reasonable time. If the problem cannot be rectified as required, further remedies may be available.

These statutory rights apply regardless of our discretionary refund policy.

For clarity, our policy regarding change-of-mind refunds does not limit any rights you may have under applicable consumer law.

15. International customers

We welcome customers from around the world.

This business is operated from New South Wales, Australia, and this policy is intended to be governed by the laws of New South Wales, Australia, to the extent permitted by law.

If you are located outside Australia, mandatory consumer protection laws in your country or jurisdiction may apply to your purchase and may provide rights that cannot legally be excluded.

Nothing in this policy is intended to remove or limit any mandatory rights that apply to you.

16. Changes to this policy

We may update this Refund & Cancellation Policy from time to time to reflect changes to our services, business practices or applicable legal requirements.

The version of the policy that applies to your purchase will generally be the version in effect at the time of purchase, unless a change is required by law or otherwise applies to your ongoing subscription.

17. Contact

If you have any questions about this policy, your subscription or your program, please contact:

Jacob Capablanca

Email: jacobcapablanca.pt@gmail.com

Website: https://www.jacobcapablanca.com/contact

Important: Nothing in this policy limits your rights under applicable consumer protection laws, including the Australian Consumer Law.